Terms & Conditions

Payment

All fees must be paid in advance and are non refundable.

PPA cover, lunchtime, before and after school sessions etc must be paid monthly by cheque or cash a week in advance. Holiday and weekend club payments must be given in full at the beginning of service or by prior agreement i.e. weekly.


All cheques must be made out to CRUZ SPORTS COACHING LIMITED and contain the booking form.

Any reduced costs on services due to a special offer will expire on a given date and revert to the standard service fee. We cannot offer the reduced price after the set expiry date.

Registration and Bookings

Bookings can be made either by:

  • Online

  • E-mail,

  • Mail,

  • Telephone, or

  • In person.

Application/booking forms must be filled out and returned to a member of staff before the commencement of a club/service. Application/booking forms are available on request via email, telephone or in person from a member of CSC or school staff. You will be notified if your booking cannot be accepted for any reason.

Cancellations


CSC reserves the right to cancel or postpone any session for any reason. In the event of which an alternative session will be offered in lieu or a full refund will be issued.

If a child is no longer able to participate in a CSC service due to illness or injury a refund may be issued at CSC's discretion upon receipt of GP/hospital letter confirming injury. Refunds will not be issued to:

  • Parents or children who decide that they no longer want to participate in the service,

  • Those who have a holiday scheduled.

If schools need to cancel or amend a booking, CSC require notice in writing up to 5 working days prior to the course commencing. Refunds may be issued at CSC's discretion. No refunds will be made after this time for cancellations, amendments, or missed days.


Code of Conduct

Children are asked to comply with the CSC code of conduct. This is available from coaches and explains what unacceptable behaviour is. Children who act inappropriately will be disciplined by talking to them so that they can understand why their behaviour is unacceptable. To ensure the safely of all the children and staff incidents of bad behaviour will be recorded and parents/guardians advised. Three incidents of inappropriate behaviour is likely to result in the termination of membership. Serious incidents involving danger to others will result in immediate termination of membership.

We will not tolerate any of the following behaviours:

  • Aggressive behaviour towards other children or staff,

  • Leaving the site unsupervised,

  • Physical or verbal bullying,

  • Swearing, Bad Languages

  • All forms of discrimination


Maximum Numbers


The number of children permitted to attend CSC clubs/services is restricted by the facilities available and number of staff employed. Where the number of children requiring club places exceeds the authorised limit the allocation of placements will be made on a first come first served basis.


Punctuality

We ask that children are dropped off and picked up punctually by an authorised adult. CSC must be informed in writing, if a different adult is collecting a child other than those on the original enrolment form. Identification will be required. If the person collecting the child/children is UNAVOIDABLY DELAYED they must inform the CSC on the telephone number supplied. If a child has not been collected by the specified time parents/guardians will be charged £10 per 15 minutes, per child. Should the child still not have been collected by 1 hours later (and parent/guardians still have not been in touch with CSC staff) the matter will be brought to the attention of the Police.


Marketing


CSC can provide the promotional material for advertising the sport clubs in your school. Charges will be applied to schools when necessary.


Feedback

If children, parents/guardians or school staff have any comments or suggestions about our services, please contact us. If necessary a meeting will be arranged to discuss/resolve the matter.


Health and Safety

It is our policy to encourage ways of working that will create a safe and healthy environment for children, employees and all other persons which enter the premises during our hours of operation. The Managing Director is responsible for making sure that matters of concern brought to the attention of CSC staff are dealt with by the owners of the relevant premises.

All persons coming on to the premises have a responsibility to conduct themselves in such a matter that they will ensure the health and safely of themselves and others they come into contact with. All staff are responsible for working in such a way to ensure their own safety, the safety of the children and others that they come into contact with. If a child becomes sick during their time with us we may, if appropriate, call NHS Direct for advice.


Child Protection


Cruz Sports Coaching respects confidentiality. However, as child carers we have a clear responsibility to work together with other agencies to safeguard and promote the welfare of children. As a result, if concerns are raised with CSC, we cannot guarantee confidentiality and concerns may have to be reported to Social Services. All CSC coaches are approved and police checked through the Disclosure and Barring Service (DBS).


Photography

Photographs of children may be taken and used to promote CSC. No unauthorised photography is allowed. We will not permit photographs of children to be used without the consent of parents or guardians of the child.


Liability

CSC does not accept responsibility or liability for any loss or damage to personal property.


Equal Opportunities 

We recognise that certain groups and individuals in our society are discriminated against because of their race, colour, ethnic or national origin, gender, physical, sensory or mental disability. Accordingly, we are strongly committed to positive action to remove and/or counter discrimination in all aspects of our work with children, schools, families and the community. Language or behaviour designed to be offensive to individuals or groups of people is unacceptable and will not be tolerated.